vSplash Techlabs, Inc. Hiring for the Post of Customer Success Manager at Hyderabad

By | March 21, 2016

vSplash Techlabs, Inc. is a growing global leader in digital media and commerce solutions for SMB and local marketing aggregators. We are always on the lookout for smart, passionate and creative people to join our team. The company has released recruitment advertisement for the post of Customer Success Manager. Eligible candidates can apply online. Here are the details of the notification.

Job Category: IT Software

Candidate Profile:

The following will be considered essential for a candidate who applies for this role:

– Candidate should have Any Graduation in Any Specialization (or)
– Any Post Graduation in Any Specialization (or)
– Any Doctorate in Any Specialization
– Manage key accounts — maintain a long-term relationship with accounts and maximize sales opportunities within them
– Manage customer expectations and experience in a way that results in high customer satisfaction
– Communications with account stakeholders and internal stakeholders
– Handle billing and strategy sessions
– At least 3 years of experience

Job Profile:

– Answer ‘how to’ technical and application configuration questions
– Provide support to frontline customers on technical issues
– Partner with other business units, including the Engineering team, the Integration team, and – – Operations as required ensuring strong customer satisfaction
– Onboarding, Integration, and Ongoing Relationship Management: Take ownership of the customer (the company) and each BuzzBoard user’s experience within that company
– Ensure and provide quality service to both internal and external customers
– Day-to-day management and oversight of partner engagements, including status report generation, weekly meetings/calls, and monthly meetings
– Ensure customer success — obsessive and unwavering commitment to making customers successful
– Focus on results — relentless focus on delivering results through innovation and a bias for action
– Strive for excellence — commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability
– Maintain high customer satisfaction ratings that meet company standards
– Hands-on and strong understanding of Digital Media — SEM/SEO/Google/Web Analytics/PPC Advertising
– Perform other related duties as assigned by management

Job Role: Customer Success Manager

Job Location: Hyderabad

Full/Part Time: Full Time

Experience: Experienced

Regular/Temporary: Regular

Apply Before: ASAP

How to Apply:

– Candidates who are interested in applying for a job at vSplash, please send your Resume to hrd@vsplash.com to reach vSplash HR Team.

For More Details: Click Here.

Official Website: www.vsplash.com

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